INFO

SHIPPING

All of our pajamas are  shipped via Canada Post.  We send out shipments several times throughout the working week.  Once your item(s) have been shipped you will receive an e-mail detailing your tracking information.

If you choose Local Pick-up at check out we will contact you once your order has been processed.

Our address is #5 14925, 60 Ave Surrey, BC                           

Pick up hours: Tuesday-Saturday, 10am-5pm. You can find a map HERE


RETURNS & EXCHANGES

We want you and your little ones to be 100% happy with your pajamas! If you are not completely satisfied, please email us with a Return/Exchange request within 10 days of receipt of item(s).  

Returns and exchanges are accepted on regular priced merchandise only. Items must be unwashed, unworn with original tags attached.

Please include in your email:

  1. Order number.

  2. Your name & contact number.

  3. Reason for return/exchange.  

  4. If making an exchange, please indicate the size and item you would like.

  5. A tracking number for your return parcel.

Please note:

  • We will not be responsible for reimbursing any shipping fees.

  • In the case of defective merchandise replacement items will be shipped out at our cost.

  • We advise you to choose a tracked service so you can provide a tracking number when returning merchandise as we do not assume responsibility for lost or delayed packages.

  • For a return; Once your package has been received the balance will be refunded (less shipping) to original method of payment. Email Confirmation will be sent once refund has been applied


SIZING

Size guides for our sleep sets, sleepers and dream dresses can be found beneath the product description on the individual products page.

Our entire line of sleepwear is made to be fitted as per the "Snug Fit" Guidelines.

All garments fit true to size, however we have provided a "best fit" weight range to help you choose the right size.

Our Mama models are approximately 125 pounds, 5'6 and wearing a size small.


FREQUENTLY ASKED QUESTIONS

WHERE ARE YOUR PAJAMAS MADE? 

Our entire sleepwear collection is designed in Vancouver, Canada then produced in manufacturing facilities in Taiwan. We manufacture in Asia to ensure our pajamas are of the highest quality for you and your babe and we will only partner with ethical manufacturers.

WHAT TYPE OF MATERIAL ARE YOUR PAJAMAS MADE FROM?

Our pajamas are all made from bamboo blends, a natural, breathable and sustainable material for your little one to sleep cozy in. The fabric composition is 95% Rayon from Bamboo & 5% Spandex AKA the softest ratio around.

ARE ANY OF YOUR PAJAMAS TREATED WITH FLAME RETARDANT CHEMICALS?

None of our bamboo pajamas are treated with flame retardant chemicals.  All of our sleepwear confines with the "snug fitting" guidelines. This ensures that all our products conform to government standard health & safety regulations, without the use of harsh chemicals. 

HOW DO I CARE FOR YOUR BAMBOO PAJAMAS?

Our bamboo fabrics are designed to withstand the normal wear & tear of your little but we recommend taking a bit of extra care of them for longevity. Our tip is to machine wash cold with like colours. Then, tumble dry on low, or ideally, hang to dry. 

ANYTHING WE'RE MISSING HERE?

Shoot us an email us at hello@bambiandbirdie.com and we will get back to you with an answer shortly - we love to chat to our customers!