SHIPPING

How long will it take for my order to arrive?

All of our pajamas are shipped via Canada Post. Shipments are sent out twice a week. Once your item(s) have been shipped, you will receive an e-mail detailing your tracking information. Please note: It may take up to 48 hours for your tracking information to populate once you receive shipping notification email.

 

* Please note: Bambi & Birdie is not responsible for lost or delayed packages in the shipping process. Bambi & Birdie is not responsible for stolen packages once the shipper has marked your items as delivered. If your package has been lost, damaged or delayed, email us at hello@bambiandbirdie.com 

What if i've chosen local pick up?

Our studio is now open to Contactless Local Pick Up.

 

If you choose Local Pick-up at check out we will contact you once your order has been processed.

 

Our address is:

 

3950 191 St, Unit 101

Surrey, BC

V3Z 0Y6

 

Pick up hours: Monday to Friday 10am - 4pm.

HOW IS MY ORDER SHIPPED?

Orders are shipped with Canada post and tracking numbers will be provided in shipping notification email. All orders over $150 require signature upon delivery.

 

Please note: Orders cannot be adjusted or combined once placed.

RETURNS & EXCHANGES

We want you and your little ones to be 100% happy with your pajamas! If you are not completely satisfied, please email us with a Return/Exchange request within 10 days of receipt of item(s).  

 

Returns and exchanges are accepted on regular priced merchandise only. Items must be unwashed, unworn with original tags attached.

 

Please include in your email:

  1. 1. Order number.
  2. 2. Your name & contact number.
  3. 3. Reason for return/exchange.  
  4. 4. If making an exchange, please indicate the size and item you would like.
  5. 5. A tracking number for your return parcel.
  6.  

Please note:

 

        • We will not be responsible for reimbursing any return shipping fees.
        • In the case of defective merchandise– replacement items will be shipped out at our cost.
        •  
        • We advise you to choose a tracked service when returning an item so you can provide us with a tracking number when returning merchandise.
        •  
      • * Please note: Bambi & Birdie is not responsible for lost or delayed packages in the shipping process. Bambi & Birdie is not responsible for stolen packages once the shipper has marked your items as delivered. If your package has been lost, damaged or delayed, email us at hello@bambiandbirdie.com  
        •  
        • For a return; Once your package has been received the balance will be refunded (less shipping cost) to original method of payment. Email confirmation will be sent once refund has been applied
        •  
      •  

SIZING

Size guides for our sleep sets, sleepers and dream dresses can be found beneath the product description on the individual products page.

 

Our entire line of sleepwear is made to be fitted as per the "Snug Fit" Guidelines.

 

All garments fit true to size, however we have provided a "best fit" weight range to help you choose the right size.

      •  

FAQ

Where are your pajamas made?

Our entire sleepwear collection is designed in Vancouver, Canada. We manufacture both in Vancouver, Canada and in Taiwan. We only partner with ethical manufacturers.

What type of material are your pajamas made from?

Our pajamas are all made from bamboo blends, a natural, breathable and sustainable material for your little one to sleep cozy in. The fabric composition is 95% Rayon from Bamboo & 5% Spandex AKA the softest ratio around. Some product variation can be found in the product descriptions.

are any of your pajamas treated with flame retardant chemicals?

None of our bamboo pajamas are treated with flame retardant chemicals. All of our sleepwear confines with the "snug fitting" guidelines. This ensures that all our products conform to government standard health & safety regulations, without the use of harsh chemicals.

how do i care for my bamboo pajamas?

Our bamboo fabrics are designed to withstand the normal wear & tear of your little but we recommend taking a bit of extra care of them for longevity. Our tip is to machine wash cold with like colours. Then, tumble dry on low, or ideally, hang to dry.


ANYTHING WE'RE MISSING HERE?

Shoot us an email us at hello@bambiandbirdie.com and we will get back to you with an answer shortly - we love to chat to our customers!

QUESTIONS?

hello@bambiandbirdie.com.com